About Auburn Computer Help

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Auburn Computer Help’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Auburn Computer Help’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO Box 4244 Auburn, CA 95604. Our company BEAR license number is 86874. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Auburn, Placer County, California and The United States of America.

Returns, Refunds and Exchanges Policy

For services rendered: Auburn Computer Help guarantees that all services performed on your computer or network will be completed as agreed during the start of the service call.  In the event that the service was not performed to your satisfaction, we will gladly perform the service again free of charge.  Customers must notify Auburn Computer Help within three (3) calendar days of the completion of service if there are any problems not fixed to your satisfaction, else the service will be considered billable.


For components and parts:

New replacement parts purchased and installed by us (hard drives, ram, power supplies, etc.) will be guaranteed by us for 30 days.  If any of these parts fail, you can bring the computer to us and we will replace the part and perform the labor free of charge.  After 30 days, you will be responsible for any replacement costs and labor.

Used replacement parts installed by us are provided to you at a heavily discounted price and therefore are not guaranteed.  However, if your used part fails within 30 days, the labor to replace the part will be free, but you will be responsible for the cost of the replacement part.

If you, as the customer, provide Auburn Computer Help with a replacement part that will be used to fix your computer, we will only guarantee the labor it takes to install it.  We do not, however, offer any guarantee for the part itself.  You will be responsible for the cost and labor involved in replacing that defective part.


For Used Computer Systems:

Our used computers come with a 60 day guarantee.  This guarantee covers only the parts.  If your computer fails within this 60 day period, you can return it to us for a full refund, but you will be responsible for shipping it back and paying the freight charges.  Your refund will be processed within 10 days of receipt of the computer.  This guarantee does NOT cover any facet of the software installed, including the operating system itself.  If for any reason you decide you simply don’t want the product, you may return it to us within 30 days, but you will be responsible for return shipping costs and a 30% restocking fee.

For Video Tutorials:

We guarantee our video tutorials to the extent that they represent the exact methods WE use for fixing computers.  However, we do not offer any support or refunds for our tutorials; they are, after all, designed and sold as a way to teach you how to fix your computer without outside assistance.  In the event that your video disk or digital file is damaged, we will ship or email you a new copy free of charge.


How To Return An Item:
1. Please email jason@auburncomputerhelp.com and explain your situation.
2. When appropriate, mail your returned item to:
Auburn Computer Help
690 Diary Rd.
Auburn, CA 95603
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, Discover)
Check/Money Order
Cash On Delivery

Payment for all products and services is due in full at the completion of the job.  We do not perform invoice billing, except for clients that have maintenance contracts.  In the case of “remote” computer support, new customers will need to provide a credit card for payment, which will be authorized before service, and charged after.
Credit Card Charges:
Your credit card will be charged when you place your order, or when your support session is complete. If we are not able to fulfill your order for any reason your credit card will be refunded immediately.

Shipping Policy

Turnaround: All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

We use the following carriers to deliver our orders:

Order Tracking: If a tracking # is provided by the shipping carrier, we will provide you with a tracking number. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Auburn Computer Help is very sensitive to the privacy concerns of the visitors to its site on the Internet. As a general policy, no personal information is automatically collected from visitors to the site. However, certain non-personal information of visitors is recorded by the standard operation of Auburn Computer Help’s Internet servers. This information is primarily used to provide an enhanced online experience for the visitor. Information tracked includes the type of operating system in use (e.g., Macintosh, Windows) and the type of browser being used by the visitor (e.g., Netscape, Internet Explorer). Other uses of this information include internal review of the number of visitors to the site but only in an aggregate and non-personally identifiable form. E-mail addresses and other personally identifiable information such as a first and last name, home or other physical address, telephone number, about visitors to this site are known only when voluntarily submitted for example via registration for contests, content submissions, suggestions or participation of visitors in any available online interactive activities. Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this site is retained by Auburn Computer Help and is not sold, transferred or otherwise disclosed outside the company, except where disclosure is required by law. This information may be used for any of the following purposes: (1) to help Auburn Computer Help better understand visitors’ use of our site; (2) to fulfill prizes; (3) to respond to specific requests from our visitors; (4) to obtain parental consent from visitors under 18 years of age, where necessary; (5) to provide any necessary notices to our visitors or their parent or guardians, where necessary; (6) to protect the security or integrity of our site when necessary. To the extent that any of the sites accessible through Auburn Computer Help’s web site have different practices, those different practices will be applicable at those sites.

USE OF COOKIES When you view our web site, we may store some information on your computer. This information will be in the form of a “Cookie” and will help us in many ways. For example, Cookies allow us to tailor the site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions. A

SPECIAL NOTE FOR PARENTS Auburn Computer Help believes that parents and guardians should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without your permission. You should also know that it is the policy of Auburn Computer Help that visitors under 18 years of age should not submit or post any information on our web site without parental consent.

ACCEPTANCE OR PRIVACY TERMS & CONDITIONS Your access to and use of this site is subject to the above privacy terms and conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, these terms and conditions. Auburn Computer Help may at any time revise these privacy terms and conditions. You are bound by any such revisions and should therefore periodically visit this page to review the then current privacy terms and conditions to which you are bound.